CALVENOR · ONLINE SERVICE
Returns & adjustments
Contact us before returning any item so we can confirm eligibility and provide the correct destination.
Personalised goods
Goods made to your measurements or clearly personalised are generally not eligible for change-of-mind returns where the law provides that exception. This does not remove remedies for faults, damage or goods that do not match the agreed specification.
Non-personalised goods
For eligible non-personalised goods, notify us within 14 days of delivery where EU/UK withdrawal rights apply, or within the longer period shown in your order confirmation. Items must be handled only as needed to inspect them and returned with included accessories. Return costs are stated during authorisation unless law requires otherwise.
Faults, damage and fit review
Report visible transit damage promptly with photographs. For an agreed fault or specification mismatch, we will arrange an appropriate repair, replacement, price reduction or refund as required by applicable law. Fit adjustments are assessed against the measurements and choices approved before production.
Refund timing
Approved refunds are sent to the original payment method. Provider and bank processing times are outside our control. Shipping, duties or service costs are refunded only where required by law or expressly agreed.